Table 3 Instrument overview

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Sofaer et al. [48]

USA

Nurse communication

Reflective

24

Mail

48 h—6 weeks of discharge

Keller et al. [26]

Doctor communication

Telephone

O’Malley [36]

Physical comfort

Mail with telephone follow-up

Levine et al. [29]

Pain control

Giordano et al. [20]

Medicine communication

Agency for Healthcare Research and Quality [1]

Discharge information

Interactive Voice Recognition (IVR)

Centers for Medicare and Medicaid [8]

Responsiveness to patient

Quality from the Patients' Perspective (QPP)

Wilde et al. [56]

Sweden

Medical-technical competence

Reflective

68

Self-completion questionnaire

At discharge

Wilde et al. [55]

Physical technical conditions

Larsson et al. [28]

Personal necessities

Characteristics

Identity-orientated approach

Situation

Participation

Commitment

Socio-cultural atmosphere

Positive treatment of significant others

Quality from the Patients' Perspective Shortened (QPPS)

Larsson et al. [27]

Sweden

Medical-technical competence

Reflective

24

Self-completion questionnaire

At discharge

Physical technical conditions

Identity-orientated approach

Socio-cultural atmosphere

Picker Patient Experience Questionnaire (PPE-15)

Jenkinson et al. [25]

England

Information and education

Reflective

15

Self-completion postal questionnaire

Within 1 month of discharge

Jenkinson et al. [24]

Coordination of care

Reeves et al. [42]

Physical comfort

Emotional support

Respect for patient preferences

Involvement of family and friends

Continuity and transition

Overall impression

NHS Inpatient Survey (NHSIP)

Boyd [6]

England (originated in the USA)

Admission to hospital

Formative

70

Postal survey

Between 4 and 5 months of discharge

Sizmur and Redding [47]

The hospital and ward

Picker Institute Europe [40]

Doctors

Decourcy et al. [13]

Nurses

Your care and treatment

Operations and procedures

Leaving hospital

Scottish Inpatient Patient Experience Survey (SIPES)

Scottish Government [46]

Scotland

Admission to hospital

Formative

30

Postal survey, questionnaire (also available online, by telephone and via text phone)

Between 4 and 5 months of discharge

The hospital and ward

Scottish Government [45]

Care and treatment

Hospital staff

Arrangements for leaving hospital

Care and support services after leaving hospital

Hong Kong Inpatient Experience Questionnaire (HKIEQ)

Hospital Authority [22]

Hong Kong

Prompt access

Reflective

62

Mixed

48 h—1 month after discharge

Information provision

92 % interviewed by telephone

Wong et al. [59]

Care and involvement in decision-making

Physical and emotional needs

8 % face-to-face home interviews

Coordination of care

Respect and privacy

Environment and facilities

Handling patient feedback

Overall care of health professionals and quality of care

Patient Experience Questionnaire (PEQ)

Pettersen et al. [39]

Norway

Information future complaints

Reflective

35

Postal self-completion questionnaire

6 weeks after discharge

Nursing services

Communication

Information examinations

Contact with next-of-kin

Doctor services

Hospital and equipment

Information medication

Organisation

General satisfaction

Norwegian Patient Experience Questionnaire (NORPEQ)

Oltedal [37]

Norway

Whether doctors were understandable

Reflective

8

Self-completion

Within 7 weeks of discharge

Doctors professional skills

Nurses professional skills

Nursing care

Whether doctors and nurses were interested in the patients problems

Information on tests

Patient Experiences with Inpatient Care (I-PAHC)

Webster et al. [53]

Ethiopia

Nurse communication

Reflective

16

Interviewer-assisted completion

After first day of admission

Doctor communication

Physical environment

Pain management

Medication and symptom communication

Patient Perceptions of Quality (PPQ)

Rao et al. [41]

India

Medicine availability

Reflective

16

Interviewer-assisted completion

Not specified

Medical information

Staff behaviour

Doctor behaviour

Hospital infrastructure